Job Descriptions

DEFINITION

Under general direction, performs a variety of administrative and analytical duties in support of the City’s transit system; administers transit-related contracts; develops grant applications and manages reporting; supports compliance with state and federal regulations; provides project management support for transit-related capital improvement and operational projects; coordinates transportation planning efforts with local and regional transportation stakeholders; provides staff assistance to the Transit Manager; and performs related work as required.

This position is assigned to the Turlock City Employees’ Association (TCEA) for labor relation purposes and is subject to overtime assignments.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by the Transit Manager.

EXAMPLES OF DUTIES

Duties may include, but are not limited to the following:

• Oversees a variety of transit-related contracts; reviews and monitors contractor performance through reviews of reports, surveys, meetings, and in-person assessments; monitors performance against key performance indicators and reports findings.
• Conducts in-person evaluations of transit system performance for quality assurance and contractor accountability purposes.
• Prepares and administers a variety of transit-related programs and grants; coordinates with outside agencies; monitors grant milestones and provides analysis and reporting necessary to meet grant requirements; ensures proper and timely posting of expenditures.
• Conducts research and analysis related to transit operations and makes recommendations to improve the efficiency or effectiveness of the transit system (transit planning), to include recommendations for changes to fixed routes, service spans, schedules, fare structures, vehicles and support equipment, policies, and other related elements; coordinates with regional transportation partners on proposed changes to improve regional connectivity and continuity.
• Conducts research and analysis on transit-related issues of significance and summarizes findings and recommendations for further consideration.
• Manages outreach, promotion, and marketing efforts for the transit system, with support from the adopted Short-Range Transit Plan (SRTP); coordinates with outside firms, as needed, for design and/or production services; coordinates with the operations contractor for the posting of materials on buses, in bus shelters, and at the Transit Center, as applicable.
• Assists in budget preparation and administration; prepares budget transfer requests; monitors and controls expenditures for assigned areas.
• Answers questions and provides customer service to members of the public, both verbally and in writing; investigates complaints and recommends corrective actions to resolve said complaints; documents customer service activities for filing and future follow-up, if needed.
• Purchases goods and services in accordance with applicable rules and regulations, to include consideration of specific grant requirements when using grant funds.
• Develops reports and provides presentations on transit-related programs and activities to the City Council, Planning Commission, City committee or working group, or other designated groups; prepares and presents information at public hearings for transit-related topics.
• Represents the Transit Division on transit-related issues at meetings of the Planning Commission, City Council, Stanislaus Council of Governments (StanCOG), or other designated committee, commission, outside agency or group; represents the Transit Division at designated festivals, fairs, or other special events.
• Monitors and reports on the condition of transit assets, to include revenue and non-revenue vehicles, facilities, bus stop amenities, and assists in periodic updates to the City’s Transit Asset Management (TAM) Plan.
• Serves as the Chief Safety Officer (CSO), in accordance with federal Public Transportation Agency Safety Plan (PTASP) requirements, with safety-related roles and responsibilities as outlined in the City’s adopted Agency Safety Plan. The CSO shall report directly to the Accountable Executive (Transit Manager).
• Assists in the development, scheduling, and posting of content on social media platforms; ensures digital interactions with members of the public are in accordance with the applicable social media policies.
• Ensures transit system compliance with all applicable rules and regulations and assists with internal or external compliance audits, reviews, and evaluations.
• Performs related duties as required.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of public transportation and public transit.
• Principles and practices of governmental budget development and monitoring.
• Principles and practices of grant preparation and administration.
• Principles and practices of governmental procurement, including purchases using State Local Transportation Funds (LTF) or Federal Transit Administration (FTA) Section 5307/5339 funding.
• Federal, State, and local laws and regulations governing public transit system operations and transportation grant funding, including, but not limited to:

o Americans with Disabilities Act (ADA);

o Title VI of the Civil Rights Act of 1964 (FTA Circular 4702.1B);

o Disadvantaged Business Enterprise (DBE) (49 CFR Part 26);

o Transit Asset Management (TAM) (49 CFR Part 265);

o Public Transportation Agency Safety Plan (49 CFR Part 673);

o California’s Transportation Development Act (TDA), the Unmet Transit Needs (UTN) process, and financial performance requirements of the TDA.

• Office procedures, methods, and computer equipment, including Microsoft Office software products (Word, Excel, PowerPoint, and Outlook).
• Transit Award Management System (TrAMS).

Ability to:

• Analyze highly technical problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Interpret and explain pertinent local policies and procedures.
• Keep current with modern transit trends.
• Research and analyze program administration problems; make sound policy and procedural recommendations.
• Prepare and administer grants.
• Coordinate, lead, and present at public meetings involving individuals from various sociological, economic, and educational backgrounds.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with co-workers and peers.
• Exercise sound judgment throughout the course of performing work duties, especially when handling sensitive information or interacting with difficult individuals.
• Prepare reports and compile statistical data.
• Operate standard office equipment including computers, copiers, and printers.

EDUCATION AND EXPERIENCE

Any combination equivalent to experience and education that would likely provide the required knowledge and abilities would be qualifying. A typical combination is:

Education

Possession of a Bachelor’s degree with major coursework in public administration, business administration, transportation planning, or a related field.

Experience

Two years of increasingly responsible administrative and analytical experience related to transit programs. Experience with a transit agency in the State of California is preferred.

Possession of a valid, appropriate California Driver's License at the time of appointment, to be maintained as a condition of continued employment.

Possession of a Transit and Paratransit Management Program Certificate from the University of the Pacific.

PHYSICAL REQUIREMENTS

Maintain the following physical abilities: See well enough to read instructions, read fine print, view computer screen, operate vehicle and related equipment; hear well enough to converse on the telephone and in person, assist the public and other staff; use hands and fingers for use of computer keyboard, copy machine, filing, writing, drive vehicles and answer telephone.

Class Established: January 2021